Payment, Cancellation, Return & Refund Policy

At Bella N Bloom, we are committed to providing a secure, transparent, and hassle-free shopping experience. Please read our Payment, Cancellation, Return, and Refund Policy carefully before placing an order on our website.

PAYMENT POLICY
1. Accepted Payment Methods

We currently accept the following payment methods:

UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
Credit Cards
Debit Cards
Net Banking
Digital Wallets

Cash on Delivery (COD) is not available on our website. All orders must be prepaid at the time of purchase.

2. Order Confirmation

Once your order is successfully placed and payment is received, an order confirmation will be sent to your registered email address and/or WhatsApp number.

The confirmation will include:

Order Number
Product Details
Shipping Address
Payment Information
Total Amount Paid

Customers are requested to review the order details carefully and contact us immediately if any corrections are required.

3. Payment Security

Your payment security is our priority.

All transactions are processed through secure and trusted third-party payment gateways.
Bella N Bloom does not store, retain, or have access to customers' credit card, debit card, UPI, or banking details.
Sensitive payment information is encrypted and handled in accordance with industry security standards.

Customers are advised not to share their OTPs, passwords, or payment credentials with anyone.

4. Failed Transactions

In certain cases, a payment may be deducted from your account even though the order is not successfully placed.

If this happens:

The deducted amount is generally reversed automatically by your bank or payment provider.
Refunds for failed transactions are usually processed within 5–7 business days, depending on your bank's policies.
Bella N Bloom shall not be responsible for delays caused by banks or payment gateway service providers.

If the amount is not credited within the expected time frame, customers may contact us for assistance.

ORDER CANCELLATION POLICY

Cancellation Window

Customers may cancel their order within 4 hours of placing the order.

Cancellation requests submitted after this period may not be accepted if the order has already been processed, packed, or shipped.

How to Request Cancellation

Cancellation requests may be submitted through the following channels:

Email:

bellanbloomgoods@gmail.com
info@bellanbloom.com

WhatsApp:

+91 9911113713

Please mention:

Order Number
Customer Name
Contact Number
Reason for Cancellation

3. Orders Already Processed or Shipped

Orders that have already been processed, packed, or dispatched may not be eligible for cancellation.

Bella N Bloom reserves the right to refuse cancellation requests once the fulfillment process has begun.

RETURN & REFUND POLICY
24-Hour Return & Exchange Window

Customers must raise any return or exchange request within 24 hours of receiving the product.

Requests made after 24 hours from the delivery time may not be accepted.

In rare cases, it is possible that the pincode might be unserviceable by our courier partners (Delhivery and Shiprocket) for returns .In such cases, the reverse pickup can only be done once the pincode becomes serviceable again.

Prepaid Orders

Since all orders on Bella N Bloom are prepaid:

Returns are allowed subject to the eligibility conditions mentioned below.
Exchanges are allowed based on product availability and quality verification.
Shipping and delivery charges are non-refundable.

Return & Exchange Eligibility

• To qualify for a return or exchange, customers must meet the following requirements: Valid Reason Required

• Returns or exchanges may be accepted in cases such as:

1. Damaged products
2. Defective products
3. Incorrect items received
4. Missing components
5. Manufacturing defects
6. Requests based on personal preference, minor color variations due to screen settings, or change of mind may not be accepted.
7. Photo and Video Proof
8. Customers must provide clear photographs or videos showing:
   The issue or defect, Product condition, Original packaging,Shipping label, where applicable insufficient evidence may result in rejection of the request.

Returned products must:

• Be unused
• Be unwashed
• Be in their original condition
• Include all tags, labels, accessories, manuals, and packaging materials

Products that are found to be used, damaged after delivery, altered, or incomplete shall not qualify for return, exchange, or refund.

Quality Inspection
All returned products undergo a quality inspection upon receipt.

If the product fails our quality check due to signs of usage, damage, missing items, or improper condition, the return, exchange, or refund request may be declined.

The decision of Bella N Bloom regarding quality inspection shall be final.

3. Packaging Guidelines

Customers must repack products securely using the original packaging and protective materials wherever possible.

Proper packaging helps prevent damage during transit and ensures successful processing of returns and exchanges.

Any damage resulting from improper repackaging may lead to rejection of the request.

Refund Process

Refunds for approved returns will be initiated only after:

• The returned product is received by Bella N Bloom.
• The product successfully passes quality inspection.
• Approved refunds will be credited to the original payment method used during purchase.Refund processing timelines may vary depending on banks and payment service providers.
• Please note that shipping and delivery charges are non-refundable

Contact Information

For any payment, cancellation, return, or refund-related queries, please contact:

Bella N Bloom

📧 bellanbloomgoods@gmail.com
📧 info@bellanbloom.com
📱 WhatsApp: +91 9911113713

We are committed to resolving customer concerns fairly, transparently, and promptly.